References

Cambell, Bonita J. (1977). Understanding information systems: Foundations for control.

Cambridge, MA: Winthrop.

Computerworld. (December 15, 2003). RFID:Smart tags, high costs.

Computerworld. (March 19,2001). Sabre sells IT business to EDS.

Crockett, F. (1992, Summer). Revisiting executiveinformation systems. Sloan Management

Review, 39-47.

DeKluyer, C. A. (2000). Strategic thinking: An executive perspective. New York:

Prentice Hall.

Fransman, M. (1994). Information, knowledge, vision, and theories of the firm. Cambridge:

Oxford University Press.

Hax, A. C., & Maljuf, N.S. (1996). The strategy concept and process: A pragmatic

approach. New York: Prentice Hall.

Jenster, P. V. (1986-87, Winter). Firm performance and monitoring of critical success

factors in different strategic contexts. Journal of Management Information Systems,

17.

Johnson, G. & Scholes, K. (1999). Exploring corporate strategy: Text and cases, 5th

edition. Prentice Hall Europe.

Marakus, G. M. (1999). Decision support systems in the 21st century. New York: Prentice

Hall.

Martin, J. (1996). Cybercorp: The new business revolution. New York: AMACOM.

Mintzberg, H. (1994, January-February). The rise and fall of strategic planning. Harvard

Business Review, 107.

Montazeui, A.R., & Dourath, D.W. (1986, March). The use of cognitive mapping for

information requirements analysis. MIS Quarterly, 45-56.

Nelson, K. M., Nadkaini, S., Narayanam, V.K., & Ghods, M. (2000) Understanding

software operations support expertise: A revealed causal mapping approach. MIS

Quarterly, 24(3), 475-507.

Nelson, K. M., Nelson, H.J., & Armstrong, D. (2000). Revealed causal mapping as an

evocative method for information systems research. Proceedings of the 33rd Hawaii

International Conference on Systems Resources, 2000.

Pagels, H. R. (1985). Perfect symmetry: The search for the beginning of time. New York:

Simon and Schuster.

Paterson, D. W. (1990). Introduction to artificial intelligence and expert systems.

London: Prentice-Hall.

Thompson, A. A., & Strickland III, A.J. (1998). Strategic management: Concept and

cases, 10th Edition. Boston MA: Irwin/McGraw Hill.

Thompson, J. (1967). Organizations in action. San Francisco, CA: McGraw-Hill.

Tillquist, J., King, J.L., & Woo, C. (2002, June). A representational scheme for analyzing

information technology and organizational dependency. MIS Quarterly, 26(2), 91-

118.

Trochim, W. M. K. (19 ). An introduction to concept mapping for planning and evaluation.

Williamson, O.E. (1990). (1990) The firm as a nexus of treaties: An introduction. In M.

Aoki, B. Gustafson and O.E. Williamson (Eds.), The Firm as a Nexus of Treaties (pp.

1-25). London: Sage.

Case in Point: Worldcom, Inc.

Author’s Note: The facts and events portrayed in this case are true. The case, however,

is not presented in its entirety, but lists those events necessary for illustrating concept

and causal mapping.