About the Authors
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V.K. Narayanan is currently the Stubbs professor of strategy and entrepreneurship at
Drexel University, Philadelphia, Pennsylvania (USA) and Associate Dean for Research
in the LeBow College of Business. He holds a Ph.D. in business from the Graduate School
of Business at the University of Pittsburgh, Pennsylvania. Since 1988, he has been on
the editorial board of Organization Science. He has authored (or co-authored) more than
60 papers and four books. His articles have appeared in leading professional journals
such as Academy of Management Journal, Academy of Management Review, Management
Information Systems Quarterly, R&D Management and Strategic Management
Journal.
Deborah J. Armstrong is an assistant professor of information systems at the University
of Arkansas (USA). She received her Ph.D. from the University of Kansas (2001) with
a concentration in information systems and supporting emphasis in organizational
communications. Dr. Armstrong’s research interests cover a variety of issues at the
intersection of IS personnel and mental models involving the human aspects of technology,
change, learning and cognition.
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Fran Ackermann is a professor of strategy and information systems. Her main research
areas include investigating how information systems can enhance the process
of modeling complex qualitative data (in areas such as strategy making, problem solving
and project failure). Through using a combination of cause mapping and information
systems she is interested in exploring how the processes of eliciting, structuring,
analyzing and enabling the group to directly interact with the resultant model can be
supported and enhanced. With Colin Eden she has developed both Decision Explorer and
Group Explorer, group decision support packages enabling groups to manage such
complexity. She has written widely in the fields of management science, strategic
management and information systems.
Mari W. Buche is an assistant professor of information systems at Michigan Technological
University (USA). She earned her Ph.D. in business administration/management
information systems from the University of Kansas. She investigates issues related to
the impact and management of technology change on employees within the business
environment. Her research interests include software engineering, change management,
information security, and work force issues in IS. Her current work focuses on the
changing work identity of information technology professionals.
Kathleen M. Carley is a professor of computation, organizations and society at the
Institute for Software Research International at Carnegie Mellon University (USA). She
received her Ph.D. from Harvard University. Her research combines cognitive science,
social networks and computer science. Her specific research areas are computational
social and organization theory, group, organizational and social adaptation and evolution,
dynamic network analysis, computational text analysis, and the impact of telecommunication
technologies and policy on communication, information diffusion, disease
contagion and response within and among groups particularly in disaster or crisis
situations. She has co-edited several books including: Computational Organization
Theory, Simulating Organizations, and Dynamic Network Analysis.
Gail P. Clarkson earned her Ph.D. at Leeds University Business School, The University
of Leeds (UK) where she is currently employed as a post-doctoral researcher, under the
auspices of the UK Advanced Institute of Management Research (AIM). A recent
entrant to the academic profession, following a successful career as a university
administrator, Dr. Clarkson has particular expertise in the application of causal mapping
techniques in organizational field settings. In collaboration with Gerard P. Hodgkinson,
she is currently investigating sensemaking and other socio-cognitive processes among
frontline workers, with a view to developing new insights that will ultimately enhance
employee effectiveness and well being.
James F. Courtney is a professor of management information systems at the University
of Central Florida in Orlando (USA). He received his Ph.D. in Business Administration
with a major in management science from the University of Texas at Austin. His papers
have appeared in several journals, including Management Science, MIS Quarterly,
Communications of the ACM, IEEE Transactions on Systems, Man and Cybernetics,
Decision Sciences, Decision Support Systems, the Journal of Management Information
Systems, Database, Interfaces, the Journal of Applied Systems Analysis, and the Journal
of Experiential Learning and Simulation. His present research interests are knowledgebased
decision support systems, knowledge management, inquiring (learning) organizations
and sustainable economic systems.
Jana Diesner is a research associate and linguistic programmer at the Center for
Computational Analysis of Social and Organizational Systems (CASOS) at the Institute
for Software Research International, School of Computer Science, Carnegie Mellon
University (USA). She received her master’s degree in communication science from the
Dresden University of Technology (Germany). Her research combines communication
science, linguistics, social networks, and computer science. Her specific research area
is computational text analysis. She investigates new approaches towards the effective
and efficient analysis of the network structure of large-scale collections of textual data
and methodological aspects of the technique.
Colin Eden is director of the University of Strathclyde Graduate School of Business and
Professor of Strategic Management and Management Science (UK). His major research
interests are the relationship between operational decision making practices and their
strategic consequences; the processes of strategy making in management teams; the use
of group decision support in the analysis and making of strategy; and managerial and
organizational cognition. He is the author of seven books and over 150 scholarly articles
in management science and strategic management.
Gerard P. Hodgkinson (Ph.D., University of Sheffield) is a professor of organizational
behaviour and strategic management at Leeds University Business School, The University
of Leeds (UK). His principal research interests center on the analysis of psychological
factors in individual and organizational decision making, effectiveness and wellbeing
(especially the nature and significance of actors’ mental models and the development
and validation of methodological techniques for the investigation of managerial and
organizational cognition). His work on these and other topics has appeared in a number
of major journals and other prestigious outlets including Human Relations, Organizational
Research Methods, Organization Studies and Strategic Management Journal.
Luca Iandoli received his degree in electronics engineering. Currently he is a researcher
with the Department of Business and Managerial Engineering, University of Naples
Federico II (Italy). In 1998 he received a graduation award from Fiat Research Center; in
1999 he worked at the Department of Computer Science of University of Naples within
the European research project Compete. His current research interests include application
of soft computing techniques to business and management, human resource
management and decision making support systems. His papers have been published in
Small Business Economics, Journal of Global Information Technology and Management,
Journal of Information Science and Technology, and Fuzzy Economic Review.
Jiali Liao received a B.E. (Industrial Management Engineering) from Xi’an Jiaotong
University and Master of Management from Xi’an Jiaotong University (1999). She is
currently a doctoral student at the department of decision sciences, Drexel University
(USA). Her research interests include financial engineering and risk management.
Tor J. Larsen earned a Ph.D. in management information systems from the University
of Minnesota. Since then he has worked as associate professor at the Norwegian School
of Management (Norway), Department of Leadership and Organizational Management.
From 2001-2002, he was visiting professor at the John Cook School of Business, Saint
Louis University. In addition to reviewing for many central conferences and journals, he
has acted as associate editor for the Journal of Global Information Management,
Computing Personnel, and MIS Quarterly. Dr. Larsen’s publications are found in
publications such as Information & Management and the Journal of MIS. His present
research interests include innovation, diffusion, innovation outcome specification,
management information systems, and systems development.
Douglas L. Micklich is an instructional assistant professor of management at Illinois
State University in Normal, Illinois (USA). He holds an M.B.A. from Illinois State
University and undergraduate degrees in management information systems and organizational
behavior from The University of Tulsa. Doug’s research interests include the
role of information systems in strategy formulation and implementation, corporate and
competitive strategy, concept/causal mapping in strategy, and leadership in strategy
development and implementation. He is published in The Journal of Private Enterprise
and has articles in the proceedings of professional organizations such as The Association
of Private Enterprise Education, The Association for Business Simulation and
Experiential Learning and The Small Business Director’s Association.
Kay Nelson is an associate professor of MIS and director of The Center for Information
Technologies in Management at the Fisher College of Business, The Ohio State
University (USA). She holds a Ph.D. from the University of Texas at Austin in information
systems. Dr. Nelson has published articles about IT strategy issues, software engineering,
and IT/Business partnership in publications such as MIS Quarterly, European
Journal of Information Systems and Decision Support Systems. Her research awards
include the ICIS best paper award and the WITS best paper award. Dr. Nelson is a
National Science Foundation Career Scholar.
Fred Niederman serves as the Shaughnessy Endowed Professor of MIS at Saint Louis
University (USA). His doctoral degree is from the University of Minnesota. His primary
research areas pertain to using information technology to support teams and groups,
global information technology, and information technology personnel. He has published
more than 20 refereed journal articles include several in top MIS journals including
MIS Quarterly, Communications of the ACM, and Decision Sciences; has presented
papers at several major conferences; serves as associate editor of the Journal of Global
Information Systems.
Robert F. Otondo is an assistant professor of management information systems at The
University of Memphis (USA). He received his Ph.D. in computer information systems
from the School of Accountancy and Information Management at Arizona State University.
Dr. Otondo’s research interests include organizational learning, knowledge man382
agement, and system dynamics, and their associations with emerging technologies such
as Radio Frequency IDentification (RFID). His research has been published or accepted
by Decision Support Systems, Personnel Psychology, Best Paper Proceedings of the
Academy of Management Conference, Cycle Time Research, the Society for Industrial
and Organizational Psychology Conference, and academic books.
Marshall Scott Poole (Ph.D., University of Wisconsin) is a professor of information and
operations management and of communication at Texas A&M University (USA). He has
conducted research and published extensively on the topics of group and organizational
communication, computer-mediated communication systems, information systems impacts
on organizations, conflict management, and organizational innovation. He has coauthored
or edited eight books including A Manual for Group Facilitation, Communication
and Group Decision-Making, Research on the Management of Innovation, and
Organizational Change and Innovation Processes: Theory and Methods for Research.
Tom L. Roberts is an assistant professor in the Accounting and Information Systems
Department in the School of Business at the University of Kansas (USA). His current
research interests include project management, collaborative technology, and the
behavioral aspects of the information technology profession. His publications have
appeared in variety of IS journals.
Steven D. Sheetz is an associate professor of accounting and information systems at the
Pamplin College of Business at Virginia Tech (USA). He received his Ph.D. in information
systems from the University of Colorado. His research interests include the cognitive
complexity of developing information systems, learning and use of object-oriented
development techniques, medical information systems, and the application of group
support systems technology. He has published articles in Decision Support Systems,
International Journal of Human-Computer Studies, Journal of Management Information
Systems, Journal of Systems and Software, Decision Support Systems, and Object-
Oriented Systems.
Rajendra P. Srivastava is the Ernst & Young professor of accounting and Director of the
Ernst & Young Center for Auditing Research and Advanced Technology at the School
of Business, University of Kansas (USA). He holds a Ph.D. in accounting from the
University of Oklahoma, Norman and a Ph.D. in physics from Oregon State University,
Corvallis. Professor Srivastava’s publications have appeared in The Accounting
Review, Journal of Accounting Research, Auditing: A Journal of Practice and Theory,
Journal of Management Information Systems and many other accounting and AI
journals. He is currently associate editor of Journal of Emerging Technologies in
Accounting, and has been a member of the editorial and review board of several journals.
David P. Tegarden received his Ph.D. from the University of Colorado at Boulder. He is
an associate professor of information systems and a research fellow in the Center for
Human-Computer Interaction at Virginia Tech (USA). His current research areas include
object-oriented software engineering, collaborative cognitive and concept mapping,
continuous assurance, and information visualization. He has published in the Communications
of the AIS, Decision Support Systems, International Journal of Accounting
Information Systems, International Journal of Human Computer Studies, Journal of
Information Systems, Journal of Management Information Systems, Journal of Systems
and Software, Object-Oriented Systems, Omega, and Software Quality Journal.
Linda F. Tegarden received her Ph.D. from University of Colorado at Boulder and is an
associate professor of management at Virginia Tech (USA). Her areas include strategy,
entrepreneurship and innovation management. In addition to causal mapping research
in the strategic management area, she also studies performance implications of innovation
and technological change on both incumbents and startups and strategic planning
processes in high technology environments. Her articles are published in Strategic
Management Journal, Journal of Management Studies, Journal of High Technology
Management, Entrepreneurship Theory and Practice, Journal of Managerial Issues
and Journal of Business Research.
Huy V. Vo is an assistant professor of management information systems at Ho Chi Minh
City University of Technology (Vietnam). He received his Ph.D. in business administration
(management information systems) from Texas A&M University. He has published
articles focusing on organizational problem formulation, IS curriculum development for
developing countries, and decision support systems in journals like International
Journal of Information Technology and Decision Making and Electronic Journal of
Information Systems on Developing Countries. His present research interests are
system dynamics organizational problem formulation, multiple perspective approach to
IS development, and IS issues (ERP implementation, e-commerce acceptance, etc.) in
developing countries.
Giuseppe Zollo is a professor of business and management at the Faculty of Engineering
of the University of Naples Federico II (Italy). During the years 1985-86 he was visiting
research associate at the Department of Economics of Northeastern University. He
published many articles in the area of technological innovation, small innovative
enterprises, information technology management, competencies management, software
industry, fuzzy sets, and evaluation systems. His papers have been published in
International Contributions to Labour Studies, Journal of Systems and Software,
International Journal of Technology Management, International Journal of Manufacturing
Technology and Management, Omega, Small Business, Information Resources
Management Journal, Fuzzy Economic Review, and R&D Management.