Methodology

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The company described in this paper is a highly successful information technology

company that provides customized solutions for government and commercial clients.

They employ 500 professionals in six states. It is a privately held, employee-owned

company. The company was founded in 1966 with a focus on operational research of

transportation issues. In the mid 1980s, they began developing IT solutions to transportation

and distribution business requirements. Since 1989, their revenues have grown by

an average of 20% each year. Approximately 80% of that growth can be attributed to

repeat business from satisfied customers. They are organized into three divisions: the

Information Technology Services Division; the Technical Services Division; and, the

Facilities Services Division. Figure 1 describes their organizational structure. The

planning team is comprised of these eight executives plus five more from various areas

of the organization.

The methodology used in this study consists of three primary steps (Figure 2). First,

causal maps were elicited. Second, collective causal maps were derived and analyzed.

Third, using the causal maps, cluster analysis, and a set of analytical techniques,

cognitive factions were identified and justified. Each of these steps is described.

CEO

President

VP & General

Manager

VP Business

Development

VP IT Division Director

Technical

Services

Director

Facilities

Services

VP Army

Logistics

Systems

Figure 1. Organizational chart