References and Further Reading

К оглавлению
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 
17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 
34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 
68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 
85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 
102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 
119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 
136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 
153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 
170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 
187 188 189 190 191 192 

Anderson, M.C. Bottom-Line Organization Development, Boston,

MA: Butterworth-Heinemann, 2003.

Anderson, M.C. Strategic Change: Fast Cycle Organization

Development, Cincinnati, OH: South-Western College Publishing,

2000.

Anderson, M.C. “Transforming Support Work Into Competitive

Advantage.” Spring, 1998, National Productivity Review.

Anderson, M.C., Dauss, C., and Mitsch, B. “The Return on Investment

in Executive Coaching at Nortel Networks.” In: In Action:

Executive Coaching, Alexandria, VA: American Society for

Training and Development, 2002.

Argyris, C. Reasoning, Learning and Action: Individual and

Organizational, San Fransisco: Jossey-Bass, 1982.

Argyris, C. “Double Loop Learning in Organizations,” Harvard

Business Review, pp. 115–125, 1977.

Bacon, T.R., and Spear, K.I. Adaptive Coaching, Palo Alto: Davies-

Black, 2003.

Block, P. Flawless Consulting, San Diego: Pfeiffer and Sons, 1981.

Campbell, D.T., and Stanley, J.C. Experimental and Quasi-

Experimental Designs for Research, Chicago: Rand McNally

College Publishing Company, 1963.

Carlson, R., and Bailey, J. Slowing Down to the Speed of Life, New

York: HarperCollins, 1997.

Goss, Tracy. The Last Word on Power, New York: Doubleday, 1996.

Hargrove, R.A. Masterful Coaching, Revised Edition, San Francisco:

John Wiley & Sons, 2003.

Hassett, J. “Simplifying ROI,” Training, p. 54, September, 1992.

Hawkins, D.R. Power versus Force, Sedona: Veritas, 1998.

Hodges, T.K. Linking Learning and Performance, Boston:

Butterworth-Heinemann, 2002.

Jaworski, J. Synchronicity, San Francisco: Berrett-Koehler, 1996.

Kirkpatrick, D.L. Evaluating Training Programs, San Francisco:

Berrett-Koehler Publishers, Inc., 1998.

Lynch, R.L., and Cross, K.F. Measure Up! Yardsticks For Continuous

Improvement, Cambridge: Blackwell Publishers, 1991.

Phillips, J.J. Handbook of Training Evaluation and Measurement

Methods, 3rd Edition, Houston: Gulf Publishing, 1997.

Phillips, J.J. “Measuring ROI in an Established Program,” In Action:

Measuring Return on Investment, vol. 1, pp. 187–197, J.J. Phillips

(Ed.), Alexandria: ASTD, 1994.

Reynolds, M. Outsmart Your Brain! Phoenix: Covisioning. 2004.

(www.outsmartyourbrain.com)

Richardson, C. Take Time for Your Life, New York: Broadway Books,

1998.

Schwarzbein, D. The Schwarzbein Principle II, Deerfield Beach:

Health Communications, 2002.

Wilber, K. No Boundary, Boston: Shambhala Publications, 2001.

272 References and Further Reading

About the Authors

Dr. Merrill C. Anderson is a business

consulting executive, author, and educator

with 20 years of experience improving the

performance of people and organizations.

Merrill is currently the chief executive

officer of MetrixGlobal LLC, a professional

services firm that partners with business

leaders to maximize the value of people

and change initiatives. He specializes in

providing business support groups, such as

human resources, corporate universities

and training functions, organization development,

and quality, with performanceenhancing

solutions that increase bottom-line results. He has held

senior executive positions, including senior vice president of human

resources, chief learning executive for a corporate university,

and vice president of organization development, with Fortune 500

companies.

Merrill has consulted with more than 100 companies throughout

North America and Europe to effectively manage strategic organization

change. He has more than 50 professional publications and

speeches to his credit, including his most recent book Bottom-Line

Organization Development, which broke new ground in applying

powerful evaluation methodology to increase bottom-line

value from strategic change initiatives. Merrill was recognized

as the 2003 American Society for Training and Development

(ASTD) Return on Investment (ROI) Practitioner of the year. He

earned a Ph.D. at New York University. Merrill may be reached at

merrilland@metrixglobal.net.

Dianna Anderson is an executive coach

and management consultant with more

than 10 years of experience guiding individuals

and organizations to realize their

fullest potential. Dianna is the founder and

CEO of Lydian LLC, a company devoted to

enhancing business performance and personal

satisfaction through coaching individuals,

teams, and organizations. Dianna

brings to her clients the insight of a professional

coach and the practical business

focus of a consultant. She works with

individuals and organizations to promote

personal leadership, authentic relationships, and productive work

environments. Before establishing Lydian LLC, Dianna worked as a

change management consultant with a global professional services

firm, enabling Fortune 500 companies to successfully implement

strategic change. As a coach and consultant, she has served clients

in the chemical, telecommunications, consumer products, automotive

manufacturing, financial services, heath care products, pharmaceuticals,

and real estate investment industries. Dianna holds the

Master Certified Coach (MCC) credential from the International

Coach Federation, the highest accreditation available to a professional

coach. She is an active member of the International Coach

Federation and the president of the Iowa Coaches Association.

Dianna is an Adjunct Professor for the School of Education at Drake

University, where she teaches graduate-level courses on coaching.

Dianna received her MBA from the Richard Ivey School of Business

in Canada. Dianna may be reached at danderson@lydianllc.com.

About the Authors 275