LATEST BOOKS IN THE SERIES

К оглавлению
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 
17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 
34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 
68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 
85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 
102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 
119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 
136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 
153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 
170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 
187 188 189 190 191 192 

Performance Through Learning

Carol Gorelick, Nick Milton and Kurt April

The Leadership Scorecard

Jack J. Phillips and Lynn Schmidt

Bottom-Line Call Center Management

David L. Butler

Bottom-Line Organization Development

Merrill Anderson

The Diversity Scorecard

Edward E. Hubbard

Handbook of Training Evaluation and Measurement

Methods, 3rd Edition

Jack J. Phillips

The Human Resources Scorecard

Jack J. Phillips, Patricia Pulliam Phillips, and Ron D. Stone

Managing Employee Retention

Jack J. Phillips and Adele O. Connell

The Project Management Scorecard

Jack J. Phillips, G. Lynne Snead, and Timothy W. Bothell

Return on Investment in Training and Performance Improvement

Programs, Second Edition

Jack J. Phillips

Visit http://books.elsevier.com/humanresources to see the full range of books

available in the series.

Coaching That Counts

Harnessing the Power of Leadership Coaching

to Deliver Strategic Value

Dianna L. Anderson, MCC

Merrill C. Anderson, Ph.D.

AMSTERDAM • BOSTON • HEIDELBERG • LONDON

NEW YORK • OXFORD • PARIS • SAN DIEGO

SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO

Elsevier Butterworth–Heinemann

30 Corporate Drive, Suite 400, Burlington, MA 01803, USA

Linacre House, Jordan Hill, Oxford OX2 8DP, UK

Copyright © 2005, Dianna and Merrill Anderson. All rights reserved.

All trademarks are recognized as property of their owners.

No part of this publication may be reproduced, stored in a retrieval system, or

transmitted in any form or by any means, electronic, mechanical, photocopying,

recording, or otherwise, without the prior written permission of the publisher.

Permissions may be sought directly from Elsevier’s Science & Technology Rights

Department in Oxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333, e-mail:

permissions@elsevier.com.uk. You may also complete your request online via the Elsevier

homepage (http://elsevier.com), by selecting “Customer Support” and then “Obtaining

Permissions.”

Recognizing the importance of preserving what has been written, Elsevier prints its

books on acid-free paper whenever possible.

Library of Congress Cataloging-in-Publication Data

Application submitted.

British Library Cataloguing-in-Publication Data

A catalogue record for this book is available from the British Library.

ISBN: 0-7506-7580-2

For information on all Elsevier Butterworth–Heinemann publications

visit our Web site at www.books.elsevier.com

04 05 06 07 08 09 10 10 9 8 7 6 5 4 3 2 1

Printed in the United States of America