INVEST IN QUALITY

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When we facilitate during a project, we commit to doing what needs to be done

with excellence. Our investment in a quality product includes meeting the session

objectives and deliverables as well as being honest with the client about what we

can and cannot do within the constraints of time, budget, and resources.

Clients are more inclined to explore their Big Picture with us when they have

already benefited from the quality products we have delivered. Producing with excellence

what the clients have requested is a springboard to repeat business with

these clients, as well as their referrals to other potential clients.

Exhibit 1.1

Empathetic Listening Model

Question Paraphrase

Listen

Empathize

To build our clients’ confidence in us and strengthen our relationships with

them, we do what we promise within the agreed-on time and budget and deliver

a quality product each and every time.

Delivering a quality product includes providing suggestions to our clients for

ways to effectively implement the results of a session as well as minimize or eliminate

barriers that may have surfaced during the session. Quality produces satisfied

clients. Performing with excellence positions us for trusted adviser status and can

lead to additional work and referrals.