Chapter XIII Guiding Design for Waiting

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Johan Lundin

Viktoria Institute, Sweden and Göteborg University, Sweden

Lina Larsson

Linkoping University, Sweden

Abstract

This chapter presents a number of suggestions for design of information

technology (IT) to be used in public places. The design implications given

are based on an exploratory field study conducted in public places where

people wait to travel. The study shows that the use of technology must be

negotiable and adaptable to support use in different ways, in different

contexts and to produce a possibility for others to understand this use. The

findings are arranged in three areas: creating privacy (how people act to

establish privacy in the public place), adapting to change (how people adapt

to social, spatial and temporal changes in the environment), and appearance

and activity (how people make efforts to communicate activities to others

present in the public place). Each of these areas has aspects that affect the

use of IT. Thus they should also influence the design of IT. Based on these

findings, we derive implications for design of IT to be used in public

places.