Uses of the Diary in Alfa: Collective Mean as a Mnemonic Tool

К оглавлению
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 
17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 
34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 
68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 
85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 
102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 
119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 
136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 
153 154 155 156 

Information recorded in the diary does not contain regular tasks such as those

listed on the assignment list. The nature of this information is added with the

intention of informing: telling whether an assignment has been accomplished, or

the outcome of a particular house call, or about actions and events that are going

to be dealt with in near future. This information is strongly connected to the

condition of the elderly and errands that need to be followed-up on because of

a particular house call. This also means that a house call is more a fluid than fixed

activity, in the sense that it not always correlates to the stipulated time given on

the assignment list. Thus, the diary helps to inform the other workers about

ongoing activities or to provide an awareness of actions and conditions that

otherwise would be difficult to attain.

As the routine during the mornings gives a possibility to structure the activities

according to individual interests and strategies, there is a concern among the

actors to have all the tasks on the assignment list each morning. What is

requested is to have those errands listed in the diary to pop up on the assignment

list each morning, an initiative that would provide a bridge between the

application and the diary. An indication of the central role of the diary has is

found in the diary in Alfa. It contains cross-references to information held in the

system or to paper binders concerning information important for tasks or

events. The fact that information available in the application is noted in the diary

as a reference indicates firstly that the diary is one of the main communication

tools, but also that the workers have strategies to handle two diverse set of tools

that slowly get enmeshed together in the line of practice. Their different uses are

based on the suitability for their particular function and the need these

repositories efficiently support.

Examples of uses can be illustrated by the following situations and show how

different strategies towards the diaries are developed. In the first situation, one

actor leaves a note about an older person who is about to have a visit by a dental

hygienist. The note concerns the whole group and will be noticed and taken care

of as such, since it contains useful information for all the actors. The second

situation exemplifies another strategy where the diary functions as memory for

one single worker. The worker wanted, in this case, to remind herself about the

day and time when she had promised to follow one of the elderly to the

hairdresser, something she most likely had forgotten about if she had put the

note in her own diary or wallet. These two situations are examples of uses that

clearly show the collective and shared affordances the diary has and the

intentions that the workers have when they approach the diary.