Interaction

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So, is interaction a special case of communication? Is communication a special

case of social interaction? Whilst interaction is widely taken to be a mutually

responsive form or style of communication, and communication is commonly

located as the site of organisational problems, this is a muddling and thus

wasteful use of the concepts. Deetz (1992, 1995) has explicated the centrality

of social interaction. The two modes of interaction are informational and

communicational. The former is a reproductive technology for use in a societal

system that is a closed, self-referential communicative nexus. The latter is a

productive technology (better explained as a social process) for the interaction

system as the processing of contingency on the basis of presence. Luhmann

(1995) distinguishes, in German, Interaktion (presence) from Kommunikation

(absence).