RECOVERY

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First, you must establish your strengths and weaknesses; that is, where you

have experience and can perform and where you do not have the ability to

perform.

Based on the assumption that ‘‘if you’ve done it before you can do it again,’’

a quick assessment can be made of the task by using the Task Qualification

Matrix shown in Table 4-5.

The Task Qualification Matrix lists all the requirements or tasks in the leftmost

column and the projects (including IR&D programs) that the enterprise

has performed across the top. Every requirement or task should have an ‘‘X’’ at

the intersect with at least one project. If not, continue with the process to try to

bring the Specification to within your capabilities.

To bring your capabilities up to the requirements of the Specification, you

T a b l e 4 - 5 — T a s k Q u a l i f i c a t i o n

Project A Project B Project C Project D Project E

Task 1 X

Task 2 X X

Task 3 X

Task 4 X

Task 5 X X

Task 6

first need to create a Risk Mitigation Plan and determine how the risks (such as

Task 6 in the table above) can be neutralized.

It’s no fun to have a ‘‘tiger by the tail.’’ If this situation occurs, you could

have a real problem.

If the Specification is truly not within your capabilities, you have two alternatives,

neither of which is usually within the purview of the project manager but

must be defined and then taken to management for approval or action.

If the task is beyond your capabilities but within the state of the art, you may

be able to buy resolution by teaming or creating an alliance with another company.

Sometimes, simply hiring one or several individuals with the requisite

knowledge will solve the problem.

If the task is beyond your capabilities and is not within the state of the art

and you have not already bid the project, then no-bid. If you have already bid

the project, you must immediately sit down with the customer and lay out the

problem and the answers that have been tried and that failed to work. What

you are trying to do here is expand the content of the diversity attacking the

problem. All these steps must be undertaken as rapidly as possible. If you have

a failure and know you have a failure with no recourse, you must notify your

customer at the earliest possible time. It may hurt and hurt severely, but that’s

the only ethical thing to do.

2c (NO) The Specification was not properly interpreted.

When a Specification is not properly interpreted, it can, and probably will,

affect the budget, the schedule, and the quality of the product.