TABLE OF CONTENTS

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PREFACE xiii

ACKNOWLEDGMENTS xvii

CHAPTER 1

GETTING STARTED 1

1.1 General 3

1.2 Requirements 7

1.3 The Search Methodology 7

CHAPTER 2

CHECKING PROGRAMMATIC PERFORMANCE 9

2.1 General 9

2.2 Programmatic Performance Checklist 9

2.3 Programmatic Explanations 10

CHAPTER 3

CHECKING TECHNICAL PERFORMANCE 38

3.1 General 38

3.2 Technical Performance Checklist 38

3.3 Technical Explanations 41

v

vi TA B L E OF CONTENTS

CHAPTER 4

RECOVERING FROM PROGRAMMATIC PROBLEMS 56

4.1 General 56

4.2 Programmatic Recovery Checklist 56

4.3 Programmatic Recovery Cause Descriptions 58

CHAPTER 5

RECOVERING FROM TECHNICAL PROBLEMS 109

5.1 General 109

5.2 Technical Search Tables 109

5.3 Technical Recovery Cause Descriptions 112

CHAPTER 6

EXPANDING THE CAUSE BASE FOR YOUR PROJECT 156

6.1 General 157

6.2 Brainstorming 158

6.3 Researching Appropriate Benchmarks 160

6.4 Researching the Processes 161

6.4.1 Standard Processes 161

6.4.2 Customer Processes 162

6.4.3 Enterprise Processes 162

6.4.4 Project/Program Processes 162

CHAPTER 7

GROUPING THE CAUSES FOR ACTION 165

7.1 General 165

7.2 Ordering Techniques 165

7.2.1 85:15 Rule 166

7.2.2 Cause and Effect Diagram 167

7.2.3 Affinity Diagrams 171

7.2.4 Relationship Diagrams 173

7.3 Interrelationships of Causes 176

TA B L E O F C O N T E N T S vii

CHAPTER 8

SELECTING THE BEST OF THE BEST 177

8.1 General 177

8.2 Evaluation Techniques 178

8.2.1 Pareto Analysis 178

8.2.2 Force Field Analysis 180

8.2.3 Failure Mode Effect Analysis (FMEA) 182

8.2.4 Monte Carlo Simulation 184

8.3 Eliminating Holes and Overlaps 186

8.4 Choosing the Causes 187

CHAPTER 9

IMPLEMENTING THE TAILORED CHANGES 188

9.1 General 188

9.2 Implementation Techniques 188

9.2.1 Slipping in the Fix 189

9.2.2 Creating ‘‘On-Ramps’’ 189

9.2.3 ‘‘Dumping’’ the Fix 190

9.3 Selecting Your Technique 190

CHAPTER 10

CONCLUDING 191

10.1 General 191

10.2 The Concluding Process 192

10.2.1 Quantum Improvement 192

10.2.2 Documentation 193

10.3 Data Trail 195

10.4 Modifying Methods 196

CHAPTER 11

USING THE COMPACT DISK (CD) 197

11.1 General 197

11.2 Loading 198

11.3 Using the Tables 198

11.4 Using the Attachments 198

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SUMMARY 199

GLOSSARY 203

ATTACHMENTS 217

1 Standard Program Plan Outline 219

2 Standard Technical Plan Outline 223

3 Risk Mitigation Plan 227

4 Contract/Subcontract Outline 231

5 Configuration Management Plan Outline 234

6 Quality Assurance Plan Outline 237

7 Requirements Traceability Matrix 241

8 Requirements Flow-Down Matrix 245

9 Data Delivery Matrix 247

10 Capability Matrix 249

11 Policy-to-Plan Trail 251

12 Experience Window 253

13 Standards Traceability Matrix 255

14 Vendor Evaluation Process 258

15 Design Review Approval Form 263

16 In-Process Review Approval Form 265

17 Negotiation Checklist 267

18 Critical Success Factor (CSF) Matrix 269

BIBLIOGRAPHY 271

FIGURES

Figure 1-1 Project/Program Environment 2

Figure 1-2 Project/Program Requirements Control

Relationships 4

Figure 1-3 Documentation Interrelationships 5

Figure 2-1 Vendor Evaluation Sheet 32

Figure 4-1 Vendor Evaluation Sheet 93

Figure 5-1 Requirements Allocation 123

Figure 5-2 Design Review Approval Form 128

Figure 5-3 In-Process Review Approval Form 130

Figure 7-1 Fishbone Diagram 168

Figure 7-2 Tree Diagram 169

Figure 7-3 Affinity Diagram 172

Figure 7-4 Relationship Diagram 174

Figure 8-1 Pareto Analysis: Raw Data 179

Figure 8-2 Pareto Analysis: Ordered Data 179

Figure 8-3 Force Field Schematic 181

Figure 10-1 A Typical Traditional Library 194

Figure 10-2 Schematic of an Electronic Library 195

Figure A3-1 Risk Mitigation Form 228

Figure A13-1 Policy-to-Program Plan to Support Document Flow 257

Figure A14-1 Vendor Evaluation Sheet 260

Figure A14-2 Vendor Evaluation Summary 261

Figure A14-3 Vendor Selection Summary Score Sheet 262

Figure A15-1 Design Review Approval Form 264

Figure A16-1 In-Process Review Approval Form 266

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