6.1 General

К оглавлению
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 
17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 
34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 
51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 
68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 
85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 
102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 
119 120 121 122 123 

The purpose of this chapter is to assist you in expanding your database by

creating new causes and Cause Descriptions; these will usually be causes that

are unique to your business area and your products.

The creation technique I recommend using to start the expansion process is

brainstorming. The reason brainstorming is used before the other data collection

and review techniques is so that you approach the issue with an open mind.

That is, you are not biased in favor of the data you will uncover during the data

collection techniques. After brainstorming, you review the processes that are

unique to your market, your customer, your enterprise, and your products.

These are normally referred to as ‘‘benchmarks.’’ The basic Family of Causes

can be expanded to include these business-unique causes. Likely, you will need

the assistance of one or more of your staff organizations to get started on this

task. Then you can research the processes that are standard to your business

area, common to your customer(s), required by your company, and normal for

your kind of project or program.

By following the precepts of this chapter, you will expand the basic Family

of Causes that includes the Search Tables and the Cause Descriptions. You will

eliminate holes and overlaps and you will have tailored the Family of Causes to

your specific needs.

Table 6-1 is a listing of the Expansion Methodologies, together with their

purposes, that you can expect in this chapter. You must be the judge of how

many of these methodologies you need to use for your particular problem set.

Base your choice on the purpose of each of the methodologies as shown in the

table.

T a b l e 6 - 1 — E x p a n s i o n M e t h o d o l o g i e s

Process Purpose

Brainstorming To create a large body of related ideas

Benchmarking To discover/research ‘‘Best Practices’’ or ‘‘Best-in-Class’’ for your industry

or product

Standard Processes To discover/research standard processes in your industry or in support of

your industry

Customer Processes To discover/research processes unique to your customers

Enterprise Processes To discover/research processes characteristic of your enterprise to serve this

(these) business areas

Project/Program Processes To provide processes specifically for this project/program