6.4 Researching the Processes

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It is imperative that you understand the processes that drive your projects and

programs. The processes will likely drive the requirements and the metrics that

evaluate the implementation of the project/program requirements. These processes

fall into four categories: Standard Processes, Customer Processes, Enterprise

Processes, and Project/Program Processes. They are placed in this order

because Standard Processes cover an entire area of interest. Customer Processes

cover the entire customer span of control and so on. The order of precedence

is quite another matter. The customer may well modify a Standard Process, and

that modification would take precedence over the Standard Process with regard

to the contract you are bidding or performing.