Who Should Conduct the Sessions?

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The SP&M coordinator should arrange to meet with senior executives to conduct

individual counseling sessions on a regular basis. However, the coordinator

must first seize the initiative to arrange the meetings until the coordinator

has gained sufficient credibility to be sought out for help by executives.

The SP&M coordinator should call each senior executive periodically and

ask when they can meet. Although these individual meetings can be timeconsuming,

they are the best way to demonstrate commitment to the effort—

and get real payoffs from it. Individual meetings are usually best timed sometime

ahead of periodic SP&M meetings, such as those held quarterly in many

corporations. By meeting ahead of time, the SP&M coordinator and the executive

in charge of that work area can discuss sensitive personnel issues that

executives may be reluctant to bring up in group meetings—or share over the

phone or by mail.