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1. Marie Gendron, ‘‘Keys to Retaining Your Best Managers in a Tight

Job Market,’’ Harvard Management Update, June 1998, pp. 1–4.

2. Unpublished Saratoga Institute research of employee commitment,

satisfaction, and turnover, conducted from 1996 to 2003, and involving

19,500 current and former employees in eighteen different organizations.

3. Barbara Davidson and Jac Fitz-enz, ‘‘Retention Management,’’ study

released by The Saratoga Institute, Santa Clara, California (New York:

American Management Association, 1997).

4. Curt Coffman and Gabriel Gonzalez-Molina, Follow This Path: How

the World’s Greatest Organizations Drive Growth by Unleashing Human

Potential (New York: Warner Business Books, 2002).

5. Ibid.

6. Ibid.

7. Hal F. Rosenbluth and Diane McFerrin Peters, The Customer Comes

Second: And Other Secrets of Exceptional Service (New York: Quill, 1992).

TLFeBOOK

10 The 7 Hidden Reasons Employees Leave

8. Coffman and Gonzalez-Molina, Follow This Path.

9. Charles Fishman, ‘‘The War for Talent,’’ Fast Company, August 1998.

10. Leigh Branham, Keeping the People Who Keep You in Business: 24 Ways

to Hang Onto Your Most Valuable Talent (New York: AMACOM, 2001).

11. Geoffrey Colvin, ‘‘The War for Talent is Over . . . Talent Lost,’’ Fortune,

October 2002.

12. ‘‘Labor Market and Job Growth Outlook,’’ U.S. Department of Labor,

2003.

13. Davidson and Fitz-enz, ‘‘Retention Management.’’

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