Basic Lack of Trust and Integrity

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‘‘No follow-up from upper management: Do what you say you’ll do

and don’t make promises you can’t keep.’’

‘‘The company asks lower-level employees to participate in community

service while upper management never does it themselves.’’

‘‘Trust is nonexistent within the company. You cannot believe anything

that management says. They withhold information from employees.’’

‘‘Weak, unapproachable HR department. Most of the staff thinks

they are a joke. Nothing is ever kept in confidence. They have betrayed

confidence before and the word has gotten out.’’

Isolated and Out of Touch with Day-to-Day Reality

‘‘I don’t think that upper management truly hears the voices and

opinions of the staff. They are definitely not visible. Sometimes the

human factor is forgotten, at least with the production staff.’’

‘‘Take ideas from field teams who are a great deal closer to customers

and know what’s going on.’’

‘‘I don’t feel upper management really knows what is going on in

the lower levels when things start getting bad.’’

‘‘Upper management is ignorant of our day-to-day processes.’’

Greed and Self-Interest

‘‘Top management is nothing but greed personified.’’

‘‘High-powered managers were typically uninterested in anyone but

themselves.’’

‘‘Very poor support of employee morale. They are more worried

about making money than anything.’’

‘‘Post-merger management is too focused on protecting their own

jobs, that they have ceased being both advocates for the employees

and the supervisors.’’

Lack of Concern and Appreciation for Workers

‘‘Upper management tends not to take employees needs into consideration

when deciding changes. They also convey the attitude that if

employees don’t like what is going on, they can just look elsewhere

for employment.’’

‘‘Upper management doesn’t even know that we are here.’’

‘‘Upper management comes into our departments and doesn’t even

speak to us ‘unknown’ employees.’’

Lack of Trust and Respect for Workers

‘‘Upper management has no respect for the people that do the work.

They do not recognize their good employees. ABC Company management

is all about the bottom line.’’

‘‘XYZ Company has a vicious, cavalier attitude towards its employees

that makes it hard for employees to feel important and valued. I

felt constantly watched and threatened.’’

‘‘Upper management are clearly the ones running the show. No one

is allowed to make any decisions except for the upper management.’’

‘‘They treat their employees like garbage. They use them up and

then throw them out.’’