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Employer of Choice Strategies and Practices

Ahlrichs, Nancy S. Competing for Talent: Key Recruitment and Retention Strategies

for Becoming and Employer of Choice. Palo Alto: Davies-Black Publishing,


Branham, Leigh. Keeping the People Who Keep You in Business: 24 Ways to

Hang On to Your Most Valuable Talent. New York: AMACOM, 2001.

Davidson, Barbara, and Jac Fitz-enz. Retention Management, a study released

by The Saratoga Institute, Santa Clara, California. New York: American

Management Association, 1997.

Harris, Jim, and Joan Brannick. Finding and Keeping Great Employees. New

York: AMACOM, 1999.

Kaye, Beverly, and Sharon Jordan-Evans. Love ’Em or Lose ’Em: Getting

Good People to Stay. San Francisco: Berrett-Koehler Publishers, 1999.

Putzier, John. GetWeird! 101 InnovativeWays to Make Your Company a Great

Place to Work. New York: AMACOM, 2001.

Talent Management and Business Strategy

Friedman, Brian, James Hatch, and David M. Walker. Delivering on the

Promise: How to Attract, Manage, and Retain Human Capital. New York,

The Free Press, 1998.

Gubman, Edward L. The Talent Solution: Aligning Strategy and People to

Achieve Extraordinary Results. New York: McGraw-Hill, 1998.

Levin, Robert, and Joseph Rosse. Talent Flow: A Strategic Approach to Keeping

Good Employees, Helping Them Grow, and Letting Them Go. San

Francisco: Jossey-Bass, 2001.

Michaels, Ed, Helen Handfield-Jones, and Beth Axelrod. The War for Talent.

Boston: Harvard Business School Press, 2001.

Nalbantian, Haig R., Richard A. Guzzo, Dave Kieffer, and Jay Doherty.

Play to Your Strengths: Managing Internal Labor Markets for Lasting Competitive

Advantage. New York: McGraw-Hill, 2004.

Sartain, Libby, with Martha Finney. HR from the Heart: Inspiring Stories and

Strategies for Building the People Side of Great Business. New York: AMACOM,


People Management Best Practices

Ahlrichs, Nancy S. Manager of Choice: 5 Competencies for Cultivating Top

Talent. Palo Alto: Davies-Black Publishing, 2003.

Buckingham, Marcus, and Curt Coffman, First, Break All the Rules: What

theWorld’s Great Managers Do Differently. New York: Simon & Schuster,


Buckingham, Marcus, and Donald O. Clifton. Now, Discover Your Strengths.

New York: The Free Press, 2001.

Harvard Business Review on Finding and Keeping the Best People. Boston: Harvard

Business School Press, 2001.

Harvard Business Review on Managing People. Boston: Harvard Business

School Press, 1999.

Lancaster, Lynne C., and David Stillman. When Generations Collide. New

York: HarperBusiness, 2001.

Noer, David. Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing

Downsized Organizations. San Francisco: Jossey-Bass, 1993.

Tulgan, Bruce. Winning the Talent Wars. New York: W.W. Norton, 2001.

Zemke, Ron, Claire Raines, and Bob Filipzak. Generations at Work: Managing

the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace.

New York: AMACOM, 2000.

Employee Turnover

Ahr, Paul R., and Thomas B. Ahr. Overturn Turnover: Why Some Employees

Leave, Why Some Employees Stay, and Ways to Keep the Ones You Want

to Stay. St. Louis: Causeway Publishing, 2000.

Mobley, William H. Employee Turnover: Causes, Consequences, and Control.

Reading, Mass.: Addison-Wesley, 1982.

Roseman, Edward. Managing Employee Turnover: A Positive Approach. New

York: AMACOM, 1981.

Employee Commitment and Engagement

Loehr, Jim, and Tony Schwartz. The Power of Full Engagement: Managing

Energy, Not Time, is the Key to High Performance and Personal Renewal.

New York: Free Press, 2003.

O’Malley, Michael N. Creating Commitment: How to Attract Employees by

Building Relationships That Last. New York: John Wiley & Sons, 2000.

Human Capital ROI

Becker, Brian E., Mark A. Huselid, and Dave Ulrich. The HR Scorecard:

Linking People, Strategy, and Performance. Boston: Harvard Business

School Press, 2001.

Coffman, Curt, and Gabriel Gonzalez-Molina. Follow This Path: How the

World’s Greatest Organizations Drive Growth by Unleashing Human Potential.

New York: Warner Business Books, 2002.

Collins, Jim. Good to Great: Why Some Companies Make the Leap and Others

Don’t. New York: Harper Business, 2001.

Fitz-enz, Jac. The ROI of Human Capital. New York: AMACOM, 2000.

Heskett, James L., W. Earl Sasser, Jr., and Leonard A. Schlesinger. The

Service-Profit Chain: How Leading Companies Link Profit and Growth to

Loyalty, Satisfaction, and Value. New York: Free Press, 1997.

Lawler, Edward E., III. Treat People Right! How Organizations and Individuals

Can Propel Each Other into a Virtual Spiral of Success. San Francisco:

Jossey-Bass, 2003.

Pfeffer, Jeffrey. The Human Equation: Building Profits by Putting People First.

Boston: Harvard Business School Press, 1998.

Reichheld, Frederick F. Loyalty Rules: How Today’s Leaders Build Lasting

Relationships. Boston: Harvard Business School Press, 2001.

Reichheld, Frederick F. The Loyalty Effect: The Hidden Force Behind Growth,

Profits, and Lasting Value. Boston: Harvard Business School Press, 1996.

Rosenbluth, Hal F., and Diane McFerrin Peters. The Customer Comes Second:

And Other Secrets of Exceptional Service. New York: Quill Morrow,


Ulrich, Dave, and Norm Smallwood. When the Bottom-Line Isn’t: How to

Build Value Through People and Organization. Hoboken, N.J.: John

Wiley & Sons, 2003.

Work Design and Job Enrichment

Csikszentmihalyi, Mihaly. Flow: The Psychology of Optimal Experience. New

York: Harper & Row Publishers, 1990.

Hackman, Richard, and Greg R. Oldham. Work Redesign. Reading, Mass.:

Addison-Wesley, 1980.


Abrashoff, Michael (former commander, USS Benfold). It’s Your Ship:

Management Techniques from the Best Damn Ship in the Navy. New York:

Warner Books, 2002.

Block, Peter. Stewardship: Choosing Service Over Self-Interest. San Francisco:

Berrett-Koehler, 1996.

Bossidy, Larry, and Ram Charan. Execution: The Discipline of Getting Things

Done. New York: Random House, 2002.

DePree, Max. Leadership Is an Art. New York: Dell Publishing, 1989.

Downey, Diane, with Tom March and Adena Berkman. Assimilating New

Leaders: The Key to Executive Retention. New York: AMACOM, 2001.

Farson, Richard. Management of the Absurd: Paradoxes in Leadership. New

York: Simon & Schuster, 1996.

Goleman, Daniel. Primal Leadership: Realizing the Power of Emotional Intelligence.

Boston: Harvard Business School Press, 2002.

McCall, Morgan W., Jr. High Flyers: Developing the Next Generation of Leaders.

Boston: Harvard Business School Press, 1998.

Welch, Jack, and John A. Byrne. Jack: Straight from the Gut. New York:

Warner Books, 2001.

Servant Leadership

Greenleaf, Robert K. Servant Leadership: A Journey into the Nature of Legitimate

Power and Greatness. Mahwah, N.J.: Paulist Press, 1977.

Melrose, Ken. Making the Grass Greener on Your Side: A CEO’s Journey to

Leading by Serving. San Francisco: Berrett-Koehler, 1995.

Secretan, Lance H. Reclaiming Higher Ground: Building Organizations That

Inspire Excellence. New York: McGraw-Hill, 1997.

Performance Management

Coens, Tom, and Mary Jenkins. Abolishing Performance Appraisals: Why They

Backfire and What to Do Instead. San Francisco: Berrett-Koehler, 2000.

Fournies, Ferdinand. Coaching for Improved Work Performance. New York:

McGraw-Hill, 2000.

Employee Rewards and Recognition

Kouzes, James M., and Barry Z. Posner. Encouraging the Heart: A Leader’s

Guide to Rewarding and Recognizing Others. San Francisco: Jossey-Bass,


Lawrence-Lightfoot, Sara. Respect: An Explanation. New York: Perseus

Books, 1999.

Nelson, Bob. 1001 Ways to Reward Employees. New York: Workman Publishing,


Secretan, Lance. Inspire! What Great Leaders Do. Hoboken, N.J.: John

Wiley & Sons, 2004.

Zingheim, Patricia K., and Jay R. Schuster. Pay People Right! Breakthrough

Reward Strategies to Create Great Companies. San Francisco: Jossey-Bass,


Open-Book Management

Case, John. Open-Book Management. New York: HarperBusiness, 1995.

Stack, Jack, with Bo Burlingham. The Great Game of Business: Unlocking the

Power and Profitability of Open-Book Management. New York: Doubleday,


Organizational Career Management

Bardwick, Judith. Danger in the Comfort Zone: From Boardroom to Mailroom—

How to Break the Entitlement Habit That’s Killing American Business. New

York: AMACOM, 1995.

Farren, Caela, Beverly Kaye, and Zandy Liebowitz. Designing Career Development

Systems. San Francisco: Jossey-Bass, 1988.

Kaye, Beverly. Up Is Not the Only Way, 2nd Edition. Palo Alto: Davies-

Black Publishing, 2002.

Simonson, Peggy. Promoting a Developmental Culture in Your Organization.

Palo Alto: Davies-Black Publishing, 1997.

Corporate Culture

Wright, Lesley, and Marti Smye. Corporate Abuse: How ‘‘Lean and Mean’’

Robs People and Profits. New York: Macmillan, 1996.


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